Initial Enquiry

Email [email protected] with floor plans, headcount, and target occupancy date. We respond within two business days with availability and a questionnaire.

Telephone enquiries at +31 26 238 4719 are routed to project coordinators who log requests in our CRM. Duplicate contacts are merged to preserve correspondence history.

Proposal and Appointment

Proposals include scope, deliverables, timeline, fees, and assumptions. Acceptance is confirmed by signed letter or purchase order referencing our terms.

Conflict checks are performed for competing bids in the same building. We disclose any prior involvement with landlords or incumbent contractors.

Workshops

Stakeholder workshops use printed plans at 1:100 scale and digital markup on large screens. Remote participants receive packages twenty-four hours in advance.

Decisions require a named client approver per phase. We escalate unresolved items within five business days to avoid schedule drift.

Reviews and Approvals

Each deliverable issue includes a revision summary and response to prior comments. Two revision rounds are included; further rounds are billed at day rates.

Approval signatures are collected electronically with timestamp logs. Construction may not start from superseded issue numbers.

Close-Out

Final packages include as-built plans, room data sheets, and warranty compilation from furniture vendors. Training sessions for facilities staff cover standards and vendor contacts.

Client satisfaction surveys are optional and anonymised. Testimonials are used only with written permission.